• Orders may by placed by phone (773-303-1800 or toll free 800-621-4454), via fax (773-303-0012), or through our website.
• In order to serve you better, please provide: company name, purchaser name, account #, style #'s, product names, colors, sizes, and quantities.
• Once an order is placed, it cannot be added to or modified.
• Samples can be purchased at regular prices but are non-returnable.
• There are no minimum order requirements; however orders under $75.00 will be subject to a $5.00 small order processing charge. (This does not apply to back orders.)
• Colors in our printed catalog and website may not match the actual garment precisely. If color accuracy is critical, please call for samples.

Pricing

• Prices prevailing at time of shipment must apply to all orders, as prices are subject to change without notice.

Terms

• Net 30 day terms are available to accounts who meet established credit requirements. Please allow 3-4 weeks for credit application to be processed.
• Major credit cards (Visa/Mastercard/Discover/American Express) are accepted at no additional charge.
• A signed resale form or state tax exemption certificate is required for wholesale, non-taxable purchases.
• Returned checks will incur a bank charge of $35.
• No C.O.D. orders please.

Shipping

• We make every effort to ship your order the same day it is placed and accommodate any special delivery needs.
• Although we carry most of the items listed in stock, certain items may sometimes become exhausted. Should this occur, you will be notified at once and we will hold your order and ship the balance when our stock is replenished unless otherwise directed.
• All orders are shipped F.O.B. point of origin via UPS. We cannot be liable for delay, loss, or damage in the shipment of goods.
• We assume no responsibility for discrepancies on orders being received by a third party.

Returns and Claims

• If it becomes necessary to return merchandise, write or call our return department at 773-303-1800 for authorization.
• All claims for shortages or damages must be made within 3 days of receipt. No merchandise will accepted for return after 7 days from purchase.
• Defective merchandise must have tape over flaws.
• All returns must be accompanied by a copy of the original invoice, and are subject to a 35% restocking fee ($25 minimum) plus freight charges. A prompt credit or exchange will be given on authorized returns. No cash refunds.
• Garments must be inspected before printing. Decorated or washed garments are non-returnable.
• Samples are non-returnable and non-refundable.
• Refused, unclaimed, or undeliverable orders will be subject to a 35% restocking fee ($25 minimum) plus freight charges.

Decorating

• For terms regarding our custom decorating services, please see information on our decorating page.

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